London Mole is part of the Newgate World family of brands. Our after sales and customer service is managed all in one place at newgateworld.com.
Order changes & cancellations
To amend or cancel an order, email hello@newgateworld.com with your name and order number as soon as possible. Once an order has been processed we're unable to make changes.
If you've requested a cancellation:
- If your order hasn't shipped — we'll cancel it and issue a full refund.
- If your order has already shipped — we're unable to intercept it at this stage. Please return the item within 30 days of delivery in accordance with our Returns Policy.
Delivery
Information about delivery times and costs
Returns
If you would like to return an unwanted item
After Sales
For damaged or incorrect items, warranty claims, faults, and repair requests
Product Support
Everything you need to know about your London Mole glasses. Includes eyewear care, warranty information and product guides.
All enquiries
Please email us at hello@newgateworld.com.