We understand that issues and/or accidents may arise with your glasses. Please read the following guidelines carefully regarding our warranty and repair or replacement process.

Warranty Period

Our glasses come with a 12 month warranty from the date of purchase. This period is firm and cannot be extended. To qualify for warranty repairs or replacements, we require proof of purchase through your original email confirmation. We've found that it's easy to lose track of time, and requiring proof of purchase helps us verify the warranty status accurately.

What's Covered

Our warranty specifically addresses manufacturing defects. This includes, but is not limited to, issues like faulty hinges or other errors that occur during the manufacturing process. Though rare, these defects are covered, and we will repair or replace your glasses within the first 12 months. We can easily differentiate between a manufacturing fault or accidental damage. In the case of a genuine manufacturing fault we will ask you to kindly post your glasses to us for inspection.

What's Not Covered

The warranty does not cover damage resulting from mishaps. This includes snapped frames, lenses that have popped out, and any damage that clearly results from accidents. We understand that glasses are prone to being dropped, squashed, sat on, and we know what is accidental damage and what is a manufacturing fault. As durable as we design them to be, we cannot cover damages stemming from these incidents under our warranty.

We encourage you to consider purchasing a new pair if your glasses are damaged outside of what our warranty covers. Our aim is to offer stylish, sturdy, and affordable eyewear that, when needed, can be replaced without significant environmental impact.

Durability and Design

We take great pride in designing glasses that are both robust and stylish. Despite their sturdiness, glasses are inherently delicate and may not withstand all accidents. Breakage in such cases is neither a reflection of the product's quality nor a fault of the brand, it's simply a part of life.

Affordability and Sustainability

At London Mole, we strive to make our glasses affordable, stylish, and sturdy. Unlike more expensive brands, our glasses are inevitably less serviceable, with fewer replaceable parts, to maintain a lower price point. This approach also aligns with our commitment to reducing environmental impact, favouring replacement and recycling over the distribution of spare parts.

Our Business

We are a small team dedicated to making a positive impact by providing cool, affordable glasses. While our resources may not match those of larger companies, our commitment to customer satisfaction remains high. We appreciate your understanding and patience as we do our best to support you within our capabilities.

Thank you for your attention to these details. We hope this information helps you understand our warranty, support process, and the philosophy behind our products.

If you have a genuine manufacturing fault please email us at hello@london-mole.com with photos and a description of the fault, along with your email order confirmation, and we will asses and probably request you send them for us to inspect.

Amazon Purchases

If you've chosen a pair of our glasses through our Amazon store, we want to ensure your experience is as smooth and satisfactory as possible.

Why Use Amazon's Returns Process?

  • Fast Processing. Amazon's system is set up to handle returns and exchanges quickly, meaning you get your replacement or refund sooner.
  • Convenience. With Amazon's easy to use returns portal, you can initiate a return or report a damaged item from the comfort of your home, at any time.

To initiate a return or report a damaged item, simply follow the steps outlined on Amazon's Return Centre. This can be accessed through your Amazon account, under the "Your Orders" section. Choose the item you wish to return or report, and follow the instructions provided. Amazon will guide you through selecting a reason for the return, printing a shipping label, and choosing a return method that works best for you.

To facilitate a smooth returns process, please keep the following in mind;
Ensure the glasses are returned in their original packaging and condition.
Include all accessories and documentation that came with your glasses.
Be sure to print and attach the provided return label to your package before sending it off.